dynamics 365 ce

Improve the marketing capabilities for your business, drive your sales higher, and provide excellent customer service to your users

Dynamics 365 CE as a CRM

Dynamics 365 Customer Engagement (CE) is a comprehensive customer relationship management (CRM) solution that empowers businesses to effectively manage their sales, marketing, and customer service processes.

With its unified platform and robust features, Dynamics 365 CE enables organizations to build strong customer relationships, drive sales growth, and deliver exceptional customer experiences.

From lead management and opportunity tracking to personalized marketing campaigns and service case management, Dynamics 365 CE provides the tools businesses need to streamline operations, make informed decisions and nurture long-lasting customer loyalty

It's more than a CRM!

Sales

Dynamics 365 Sales enables salespeople to build strong relationships with their customers, take actions based on insights and close deals faster. Use Dynamics 365 Sales to keep track of your accounts and contacts, nurture your sales from lead to order and create sales collateral. You can also create marketing lists and campaigns, and follow service cases associated with specific accounts or opportunities. 

Customer Service

Microsoft Dynamics 365 Customer Service empowers organizations to deliver exceptional customer experiences. With its comprehensive set of tools and features, it enables businesses to efficiently manage and resolve customer inquiries, provide personalized support and build strong customer relationships. 

Marketing

Dynamics 365 Marketing elevates customer experiences, allowing you to orchestrate personalized journeys across all touchpoints to strengthen relationships and earn loyalty. The Dynamics 365 Marketing app works seamlessly with Dynamics 365 Sales, Dynamics 365 Customer Insights, Microsoft Teams and other products, and allows you to make faster and better decisions using the power of data and AI.

Field service

The Dynamics 365 Field Service business application helps organisations deliver onsite service to customer locations. The application combines workflow automation, scheduling algorithms and mobility to set up mobile workers for success when they're on-site with customers fixing issues.

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