Imperial Heritage is not your typical Business Central customer. As a Belgian caviar house with a clientele that includes some of the most decorated kitchens in Europe, including three-star Michelin restaurants, top chefs and discerning private buyers, they operate in a world where quality, precision and attention to detail are not differentiators. They are table stakes.
What makes Imperial Heritage stand out, however, is not just the caviar. It is how Elisabeth, one of the owners, thinks about the business. When Deltanexx took over as their Business Central partner after go-live, she did not take long to ask a question few business owners think to ask: can we connect this to AI?
Imperial Heritage operates in a world where the margin for error is close to zero. Every order, every customer record, every quote must be accurate. The business is small in headcount but large in expectation, from its clients and from itself.
When Deltanexx became their Business Central partner, the foundation was already in place. What Elisabeth wanted next was something most ERP consultants have never been asked: to make the system conversational. To remove the interface entirely and let the data speak directly, through AI.
Imperial Heritage is the caviar brand of the Colman family, Belgian entrepreneurs who built a business around the pursuit of exceptional quality. Their sturgeon caviar is produced in partnership with farms that have more than thirty years of experience in sustainable, environmentally responsible aquaculture.
The product has earned the endorsement of some of the most demanding culinary voices in Europe. Chef Viki Geunes of the three-star Zilte in Antwerp, Chef Tim Boury of three-star Boury in Roeselare, and Chef Ralf Berendsen of two-star La Source in Lanaken. All of them cite Imperial Heritage Caviar by name.
Most Business Central partnerships settle into a rhythm of support, maintenance, and incremental improvements. Elisabeth had something else in mind.
Her question to Deltanexx was direct: could Business Central be connected to AI, to Claude or Microsoft Copilot, so she could run the business through conversation rather than screens?
The answer was yes. Deltanexx connected Business Central via the Business Central MCP (Model Context Protocol), a modern integration layer that allows AI assistants to interact directly with Business Central data and processes. This is not a chatbot layered on top of a system. It is genuine, bidirectional integration: the AI reads from Business Central, writes to Business Central, and does so on instruction, in real time.
With Business Central connected through MCP, Elisabeth can now interact with her business data and trigger actions directly through Claude or Microsoft Copilot, in plain language, without opening Business Central at all.
These are starting points, not boundaries. Because the AI has full access to Business Central through MCP, any question that can be answered from the data, and any action that can be performed in the system, can in principle be handled through a conversation.
For a business owner running a high-touch luxury operation, time spent navigating software is time not spent on customers, product, or growth. The Business Central MCP integration removes that friction entirely. The ERP becomes something you interact with the same way you interact with a trusted colleague, conversationally, efficiently, without ceremony.
Imperial Heritage now operates their ERP the way they run their business, with precision, intention, and no unnecessary friction. Business Central answers questions, creates records, and generates quotes on instruction. The future of ERP is conversational.
