Helpdesk app for Business Central
Helpdexx: support requests and tickets, without leaving Business Central.
Helpdexx lets you log an issue, track the ticket and follow your Deltanexx Support Contract hours, all inside the Business Central environment your team already works in. No portals, no scattered email threads.
How it works
One request in Helpdexx, start to finish.
You describe the problem in Business Central. Helpdexx turns it into a ticket, puts an eXXpert on it and answers in the same place. Nothing leaves the system.
- Native to Business Central
- Helpdexx runs inside the Business Central environment your team already uses every day.
- No external tools or logins
- No portal to administer, no second account, nothing new for your end users to install.
- Installed & configured by Deltanexx
- We publish the app on Microsoft AppSource, and we set it up with you.
- 0
- External tools needed
- 100%
- Native to Business Central
- Live
- Support contract budget tracking
- Auto
- Ticket status & notifications
The problem
Support issues shouldn’t need a second system to manage.
Most SMEs running Business Central don’t have a dedicated IT or helpdesk team. When something breaks, issues get reported by phone or scattered across email, and nobody has a clear view of what’s open, what’s resolved, or how many support hours have actually been used.
- Issues reported by phone or email get lost in inboxes There is no single place to track status, so nobody knows what is open and what is done.
- Ticket history sits in one colleague’s mailbox It is invisible to the rest of the team, so the context leaves when they do.
- No visibility into remaining support contract hours Not until the invoice lands, which is well after the budget was spent.
- Switching between Business Central and an external ticketing tool It wastes time a lean team does not have, on a tool nobody asked for.
Requests · Tickets · Contract hours
Helpdexx: one system, full visibility, zero extra logins.
Helpdexx brings the entire support lifecycle, from raising an issue to seeing your contract hours update, into the same Business Central environment your team already uses every day. Nothing new to install for your end users, nothing new to learn.
- Raised where it happened. One click on Get Last Error opens the exact error and its callstack so you can paste it straight in, and we are not guessing. Phone and email still work: we raise the request for you.
- One history, and the whole team can read it. Every ticket is visible to any user you name, not just the colleague who reported it. Closed ones move to a Ticket Archive and stay readable.
- The budget updates as it is spent. With the Support Contract module you watch the remaining budget move as chargeable hours are logged, and see which Deltanexx employee logged them. Only chargeable hours come off.
- Nothing new to log into. A native app installed into your own tenant from AppSource. If your team can open Business Central, they can already use it.
The difference
Support without Helpdexx vs. with Helpdexx.
The same three problems, before and after.
Features
Everything a lean team needs, built into Helpdexx.
Built for SMEs without a dedicated helpdesk, so support stays organized without adding headcount.
- Instant support requests
- Log an issue directly from Business Central: title, priority and full description, with your contact details filled in automatically. No separate login or external form.
- “Get Last Error” capture
- One click pulls the exact Business Central error callstack straight into your request. No more retyping error messages from memory or a screenshot.
- Centralized ticket communication
- A ticket’s history isn’t buried in one colleague’s mailbox, it’s centralized in Business Central, where every defined user on your team can open the same ticket and read the full conversation. Nobody has to dig through Outlook or wait for the one person who happened to receive the email.
- Attachments on the ticket itself
- The screenshot, the export, the PDF: attachments sit on the ticket next to the request and the replies, so the file that explains the problem is in the same place as the problem.
- Automatic status & notifications
- Tickets move through Open, In Progress, Waiting for Customer and Closed automatically, with an email alert every time it’s your turn to act.
- Closed tickets stay readable
- A closed request moves into the Ticket Archive automatically, with its full history intact. Months later you can still look up what happened and how it was fixed.
Raising the request
Title, priority and contact details fill themselves in at the top. The description carries the problem in the user’s own words, and the file that explains it sits under Documents on the right, on the request itself.
What comes back
The confirmation lands in the requester’s inbox the moment the request is sent, carrying the reference number to follow it up. Every status change after that arrives the same way.
Budget & hours
See exactly what your support contract covers, inside Helpdexx.
For customers with an active Deltanexx Support Contract, Helpdexx adds full visibility on budget, bonus hours, and logged time, right inside Business Central.
- Contract details at a glance
- Contract number, period, and active status, all visible from a single card the moment you need it.
- Budget & bonus hours
- See your Contract Budget, any Support Contract Bonus hours, and the combined Total Budget in one place.
- Real-time remaining budget
- Every chargeable hour logged by a Deltanexx employee updates your Remaining Budget automatically, no waiting for an invoice to find out.
- Per-ticket hour tracking
- See which Deltanexx employees worked on which ticket, and how many hours were logged. Full transparency, zero guesswork.
Already have a support contract with us?
Ask your Deltanexx contact to activate the Support Contract module for full budget and hours visibility.
Compatibility
Helpdexx works inside your existing Business Central setup.
No new environment, no separate portal. Helpdexx runs as a native app alongside everything you already use.
Inside Business Central
A native app, installed directly into your existing Dynamics 365 Business Central tenant. No new login, no external portal, your team keeps working exactly where they already are.
Phone and email still work
If you contact us by phone or email, our helpdesk creates the Support Request and ticket on your behalf. From that point you see and manage it in Business Central exactly the same way as a request you raised yourself.
Set up by Deltanexx
As the publisher of Helpdexx we handle it end-to-end: the install, the configuration and the support afterwards, including for your active Deltanexx Support Contract.
Helpdexx User Manual
The full manual: raising a request directly in Business Central, raising one by mail or phone, cancelling a draft, and following up on your support contract.
Common questions
Everything you need to know.
Do I need a separate tool or login to use Helpdexx?
No. Helpdexx works inside the Business Central environment you already use: the Deltanexx Support Request, Deltanexx Tickets and, if applicable, Deltanexx Support Contract pages.
What happens after I send a request in Helpdexx?
Your request goes straight to the Deltanexx helpdesk and becomes a ticket assigned to a dedicated helpdesk expert. You’ll get an email once it’s picked up, and again whenever there’s a new update or reply.
Can I still call or email instead of using Helpdexx?
Yes. If you contact us by phone or email, our helpdesk creates the Support Request and ticket on your behalf. From that point, you see and manage it in Business Central exactly the same way as a request you raised yourself.
How do we get Helpdexx?
Helpdexx is published on Microsoft AppSource and installed into your own Business Central tenant. As the publisher we handle it end-to-end: the install, the configuration and the support afterwards. Talk to us and we set it up with you.
How do I see my remaining support hours in Helpdexx?
If you have an active Deltanexx Support Contract, the Remaining Budget updates automatically inside Business Central every time chargeable hours are logged against one of your tickets. No waiting for an invoice.
Who do I contact for Helpdexx support?
Reach our helpdesk at support@deltanexx.com, or raise a Support Request from within Business Central once Helpdexx is installed. As the publisher of Helpdexx, we handle support end-to-end.
Ready to bring support into Business Central with Helpdexx?
Get Helpdexx from AppSource or talk to our team, we’ll get it installed and configured for you.