Microsoft Dynamics 365 Business Central · AI-Connected ERP · Belgium
When your ERP speaks AI.
How Imperial Heritage, a Belgian caviar house trusted by Michelin-starred chefs, went beyond a Business Central implementation and made their ERP conversational.
Case overview
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Customer
Imperial Heritage Caviar House
Location
Belgium
Industry
Luxury food: caviar and specialty goods
Solution
Microsoft Dynamics 365 Business Central
AI layer
Business Central MCP, with Claude and Microsoft Copilot
The house
A caviar house built on refinement.
Imperial Heritage is the caviar brand of Belgian entrepreneurs who built a business around the pursuit of exceptional quality. Their sturgeon caviar is produced in partnership with farms with more than thirty years of experience in sustainable, environmentally responsible aquaculture.
Their clientele includes some of the most decorated kitchens in Europe: three-star Michelin restaurants, top chefs, discerning private buyers. In this world, quality, precision and attention to detail are not differentiators. They are table stakes.
★★★
Viki Geunes
Zilte, Antwerp
★★★
Nelson Tanate
De Librije, Zwolle
★★
Bart Desmidt
Bartholomeus, Knokke-Heist
The whole case, summarised in under a minute.
Caviar needs no occasion. It is one.
Imperial Heritage
The craft
From water to gold tin.
Running a luxury food business of this nature demands rigor: order management, customer relationships, pricing, quotes, and financial oversight, all at a level of service that matches the product. Behind every tin is a chain of craftsmanship that leaves no room for improvisation.
The Salting
Malossol, by hand, by feel, by experience.
The Tin
Weighed and filled to the gram.
The Inspection
Every batch judged by nose and eye.
The Service
On ice, to Europe’s finest tables.
Imperial Heritage did not need a complex, multi-entity enterprise ERP. What they needed was something clean, reliable and modern, a platform for the day-to-day realities of a specialty food business: sales orders, customer records, quotes, financial reporting, supplier management. With Business Central as the operational backbone, the essentials were covered.
But for Elisabeth, one of the owners, a functioning ERP was never the endpoint. The gap was not scale. The gap was speed and simplicity: visibility into operations without navigating menus, without waiting for reports to be assembled. She wanted a system she could actually talk to.
The question
The question that changed the engagement.
Most Business Central partnerships settle into a rhythm of support, maintenance and incremental improvements. Elisabeth had something else in mind. When Deltanexx took over as Imperial Heritage’s Business Central partner after go-live, she did not take long to ask a question few business owners think to ask:
Can we connect Business Central to AI, so I can run the business through conversation instead of screens?
The answer was yes. Deltanexx connected Business Central via the Business Central MCP (Model Context Protocol), a modern integration layer that allows AI assistants like Claude and Microsoft Copilot to interact directly with Business Central data and processes. Not a chatbot layered on top of a system: genuine, bidirectional integration. The AI reads from Business Central, writes to Business Central, and does so on instruction, in real time.
With Deltanexx, you gain an ERP partner that combines rapid response times with a meticulous approach, ensuring seamless Microsoft Dynamics 365 Business Central implementations and outstanding support.
Elisabeth ColmanOwner of Imperial Heritage
The answer
Try it yourself.
This is how Elisabeth interacts with her business today. Click a question below and watch the ERP answer, the way it actually works at Imperial Heritage, through Claude or Microsoft Copilot.
The figures in this demo are random sample data, used to show what the integration can do. They are not real Imperial Heritage data.
These are not mock-ups. In the photo below, the Deltanexx team demonstrates the live Business Central MCP integration at Imperial Heritage, asking questions and triggering actions in the real system, in plain language.
The interface is no longer the limit. Because the AI has full access to Business Central through MCP, any question that can be answered from the data, and any action that can be performed in the system, can in principle be handled through a conversation.
01
Reports on demand
Sales overviews, revenue by customer, outstanding orders: answered instantly, no report-building.
02
Business snapshots
A daily or weekly view of where the business stands, without assembling anything manually.
03
Quotes by voice
Describe the order in plain language. The AI creates the quote directly in Business Central.
04
Records from chat
New customers added through a conversation, without navigating a single form screen.
This is the same AI layer Deltanexx builds on any Business Central. There is a page that walks through what it does, tier by tier.
The value of a system is not in its features. It is in how fast it gives you the answer you need.
For Imperial Heritage, that answer now comes in seconds.
The result
What Imperial Heritage achieved.
For a business owner running a high-touch luxury operation, time spent navigating software is time not spent on customers, product or growth. The Business Central MCP integration removes that friction. The ERP becomes something you interact with the way you interact with a trusted colleague: conversationally, efficiently, without ceremony.
Business Central live
Fully operational as the backbone of the business.
MCP integration
Business Central connected to Claude and Microsoft Copilot.
Natural language reporting
Sales overviews and business snapshots on demand.
AI-driven operations
Quotes, customer records and more, created from conversation.
Unlimited scope
Any question in the data, any action in Business Central: accessible through AI.
Ready to make your ERP conversational?
If you are running Microsoft Dynamics 365 Business Central, or thinking about it, the AI layer is not a future feature. It is available now. Deltanexx connects your Business Central to Claude or Microsoft Copilot, so your team can get answers, create records, and take action through natural language. We would love to show you what that looks like in practice.